"Project & programme management specialists"

 

 

Operational Risk in Property Management

Property is integral to a business and can account for up to 35% of operating cost – it needs to be managed effectively and can be very expensive if you get it wrong. TCL and its associates have extensive experience in the areas of property management and corporate risk management. TCL have brought this knowledge together in its service offering “Managing operational risk in property management”.

What is operational risk and why is it important? Operational is defined as “The risk of loss resulting from inadequate or failed internal processes, people and systems or from external events”. Over the last decade organisations have been under increasing pressure to be able to demonstrate how they are identifying and managing their exposure to operational risks. With the introduction of Sarbanes Oxley legislation and the Basel II Accord this pressure has now become a mandatory requirement for many organisations.

The effective management of operational risk assists an organisation to gain competitive advantage. It is worth noting the following when looking at operational risk from a property management perspective:

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Property is integral to a business and can account for up to 35% of operating cost* – it is very expensive if you get it wrong

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There are hidden risks in property occupancy e.g. long lead times to exit, cost of exit, property-specific statutory obligations etc.

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An organisation wants to be holding capital appropriate for the risk posed by property – not too much or too little 

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The trend of outsourcing non-core services is well established in property management, but the transfer of operations does not transfer the risk or responsibility to manage risks from the organisation

Examples of operational failures in property management might include:

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Landlord issues quit notice as you have breached lease conditions

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Legal action taken by an employee on Health & Safety grounds at one of your sites

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Missing a break option on an overpriced building in a falling market

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Flooding of archive premises resulting in loss of key documents

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Business interruption because of inaccessibility of a building

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Organisation exposed to reputational and legal risks by the actions of a trusted outsourced service provider

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Confidential documents or corporate sensitive information finding its way into the public domain

 TCL’s service includes a review process, risk identification and assessment as well as recommendations for change appropriate to the risk. It covers areas such as location risk, tenure arrangement, staff risk, information risk, regulatory risk, external supplier/partner exposure and financial risk.

For more details on these service offerings please contact us.

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North West Branch

Project Management - The Silver Bullet

Presented by

 David Loveless

17th February 2010

 

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NEC Birmingham, 28th &29th April 2010

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Last modified: 07-01-2010